We remain extra attentive during the whole printing and production process of the custom luxury boxes. Despite of the whole care, an unintentional error is possible. Therefore we have devised a flexible Refund Policy as below:
Please always check the final proof by us (before printing) carefully.
In case if you find the delivered boxes defective or not according to your said specifications then please inform us within 3 business days after receiving your order.
Submit us the digital photos documenting the product defect.
Depending on the case, we will ask you to return the product.
Our QC team will inspect the returned shipment upon receiving it at our warehouse.
If needed, we will be happy to offer reprint the product Free of cost.
Please read our full T&C here: https://www.sleekboxes.com/legal/terms-of-use